A3: Improving Prescription Compliance
UX Case Study
Client
Incept Medical
My Role
Research, Wireframes, Prototypes, and User Interface.
Technologies
Sketch, Zeplin, Firebase, Illustrator
Background
A Prescription Monitoring Program (PMP) is a state-based system tracking controlled substance prescriptions to ensure legitimate use and prevent misuse. Despite its importance, PMPs are often slow, with query times up to 6 minutes. These systems are typically accessible only by medical professionals with a DEA number.
What is A3?
A3 streamlines PMP compliance by automating report loading and retrieval. It delivers reports in under 7 seconds, providing comprehensive patient histories and risk analyses to improve efficiency and user experience.
The Goal
The goal was to design a user-friendly dashboard to reduce the clutter of state-run medical documents. Key features include risk scores, drug interactions, and prescription details. The focus was on dental professionals in Texas.
Research and Defining the Solution
Existing research conducted with dentists and DEA agents revealed pain points like inefficiency, unclear compliance processes, and excessive query times for medical reports. These insights guided the design priorities and emphasized the need for a faster, simpler system. Key features prioritized included low-friction onboarding, seamless database integration, and a user-friendly risk assessment system.
Design Process
Initial sketches and wireframes led to the creation of a simple, intuitive table-based dashboard layout. This design prioritized user accessibility and readability, ensuring that medical professionals could quickly locate critical information. Throughout the process, I collaborated closely with stakeholders to align the visual and functional aspects of the dashboard with Incept Medical’s brand identity. Additionally, a scalable design system was established to support future iterations and feature expansions, ensuring long-term usability and consistency across the platform.
Sketches + Wireframes
Brand Kit
Color branding had already been decided upon by the time I joined the team, but I still explored styles with the existing wireframes and began building the A3 design system which evolved as I continued to jam out the design bits throughout the lifecycle of this project.
End-to-End Desktop Application
The design continued to evolve and the UI of the A3 experience came to life. As promised, here is another link to the finished prototype.
Testing and Iteration
User testing focused on evaluating critical workflows such as retrieving patient reports and analyzing risk scores. Test participants provided valuable feedback on usability, particularly around the clarity of risk indicators and the ease of navigating large data sets. Observations revealed that users struggled with locating specific reports quickly, leading to the implementation of a robust search functionality. Additionally, testers highlighted the need for workflow enhancements, such as the ability to mark patients as completed, which helped streamline repetitive tasks. This iterative feedback loop ensured that every update was grounded in real-world usability concerns, enhancing the overall efficiency and user satisfaction of the platform.
From Feedback to Functionality
Next Steps
Future efforts include expanding A3’s user base to include a wider range of medical professionals beyond dental practitioners. This involves targeted outreach and onboarding strategies tailored to specific specialties. Additionally, broader testing will be conducted in diverse environments to gather comprehensive feedback, ensuring the product meets varying needs while maintaining patient confidentiality. Continued development will focus on refining the platform's features, enhancing scalability, and integrating advanced analytics to further support compliance and usability across the medical industry.
Lessons Learned
This project taught me the importance of setting clear expectations upfront, fostering empathy for users and stakeholders, and leveraging third-party testing platforms to gather actionable insights. It allowed me to refine my ability to manage complex workflows, enhance collaboration, and deepen my understanding of medical software design in a highly regulated environment.
